Digital Transformation Operations Manager

Digital Transformation Operations Manager

Location: Ottawa, Ontario
Company: RecordXpress – A Division of StorageVault Canada Inc.

About RecordXpress

RecordXpress, established in 2008, is a division of StorageVault Canada Inc. (SVI), a publicly traded, customer-obsessed company setting a new standard in the Canadian Records and Information Management industry.

We help our customers transform their business, empower their people, and share their story through leading-edge technology, an expansive network of resources, and an entrepreneurial spirit. Our culture is centered on teamwork, excellence, creativity, and continuous learning, providing our employees with opportunities to grow their knowledge and advance their careers.

 

Our core service areas include:

• Records and Document Storage
• Media Storage and Services
• Certified Document Destruction
• Fulfillment and Warehousing
• Digital Imaging and eStorage

Role Overview

The Digital Transformation Operations Manager is responsible for leading the digital imaging and information conversion operations within the Ottawa Imaging Centre. This role combines records and information management expertise with operational leadership to ensure that physical records are accurately transformed into secure, high-quality digital assets in accordance with client Statements of Work, industry standards, and regulatory requirements.

 

The successful candidate will bring strong records management knowledge, archival principles, and hands-on experience with document imaging technologies. This includes expertise in the full digital conversion lifecycle such as document preparation, scanning, indexing, quality assurance, metadata capture, and digital delivery.

 

The role also requires a strong understanding of information governance, digitization best practices, and imaging technologies used in large-scale records conversion projects.

The Manager oversees daily imaging operations, leads production teams, ensures compliance with quality standards, and works closely with clients and internal teams to deliver secure, efficient, and scalable digital transformation solutions.

Key Responsibilities

Digital Imaging & Records Conversion Operations

• Manage and oversee the end-to-end digitization lifecycle, including document tracking, preparation, scanning, indexing, quality control, and export to client systems.
• Ensure all digitization work adheres to client Statements of Work, regulatory requirements, and industry best practices in records and information management.
• Apply records management principles and archival standards to ensure proper handling, classification, and digital preservation of records.
• Ensure accurate metadata capture, indexing structures, and information governance standards are followed during digitization.
• Maintain knowledge of document imaging technologies, scanning hardware, and capture software used in production environments.
• Support continuous improvement initiatives to enhance automation, throughput, and quality in digital imaging workflows.

 

Operations & Production Management

• Oversee daily operations within the Imaging Centre, ensuring production targets, service levels, and timelines are met.
• Monitor workloads and production metrics, providing daily and weekly operational reporting.
• Troubleshoot operational challenges and modify procedures when required to meet client expectations and project deadlines.
• Maintain scanning and imaging equipment and coordinate service or upgrades when required.
• Assist with billing verification and invoicing processes related to imaging projects.

 

Team Leadership & Staff Development

• Recruit, train, mentor, and develop a high-performing imaging team of 5–25+ staff members.
• Foster a collaborative and positive team environment that promotes accountability, engagement, and quality.
• Serve as a subject matter expert and mentor on imaging workflows, records management principles, and digitization best practices.
• Assist in developing and maintaining training materials, onboarding programs, and operational training calendars for imaging staff.
• Provide hands-on operational support when required, including assisting with document preparation, scanning, and data capture processes.

 

Quality Assurance & Compliance

• Implement and oversee quality assurance programs to ensure all imaging work meets established standards and client requirements.
• Conduct routine QA audits and ensure employees adhere to documented procedures.
• Work closely with the Quality Assurance team to ensure accurate imaging, indexing, and document integrity.
• Ensure secure handling of confidential and government-regulated records.
• Support compliance with security, privacy, and information governance standards.

 

Client & Stakeholder Collaboration

• Research and resolve client inquiries or operational issues in a timely manner.
• Communicate imaging processes, timelines, and requirements clearly to internal teams and external stakeholders.
• Participate in client meetings and occasional site visits to support project delivery and operational alignment.

Qualifications

Preferred Certifications & Education

• Certified Information Professional (CIP) or Information Governance Professional (IGP) designation preferred
• Coursework or certification in Records Management, Archives Management, or Information Governance
• Post-secondary education in Information Management, Library and Information Science, Computer Science, Information Technology, or related field considered an asset

Experience

• 3–5+ years experience in document imaging, digitization, or records management operations
• Experience working with large-scale document conversion or digital transformation projects
• 2–3 years supervisory or team leadership experience preferred

Technical Knowledge

• Strong understanding of digital imaging workflows and high-volume production scanning environments
• Knowledge of metadata standards, indexing structures, and records lifecycle management
• Familiarity with document capture software, document management systems, and quality assurance processes
• Advanced computer proficiency, including strong working knowledge of common productivity software, databases, and file management systems
• Intermediate knowledge of coding or scripting languages (such as SQL, Python, PowerShell, or similar) considered an asset
• Understanding of IT systems, system integrations, and digital workflow automation considered a strong asset
• Ability to work effectively with technical teams to support system configuration, process optimization, and digital workflow improvements
• Experience troubleshooting hardware, software, and scanning equipment issues in a production environment

Leadership & Communication

• Proven ability to lead teams and drive operational productivity
• Strong organizational and analytical skills
• Excellent communication skills for both internal collaboration and client interaction
• Ability to balance hands-on technical work with operational management responsibilities

Travel Requirements

Local travel: Approximately 1%

Security & Compliance Requirements

• Must be able to obtain Level II Secret Security Clearance 
• Complying with applicable laws, regulations, and company policies
• Upholding the company’s Code of Ethics and Business Conduct
• Completing required training within established timelines

Schedule

Monday – Friday
Morning Shift: 7:00 AM – 3:30 PM

Join Our Team

Join RecordXpress and be part of a team that is helping organizations transform their information into secure, accessible digital assets while building the future of records and information management in Canada.

 

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